Effective Date: February, 2026.
Neat&Sparkle Ltd (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or contact us for our services.
By using our website or submitting your information, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect and process the following personal information:
a. Personal Information
Full name
Phone number
Email address
Preferred service
Location (Edinburgh or Glasgow)
Preferred date and time
Any additional information you provide through contact forms or WhatsApp messages
b. Technical Information
IP address
Browser type and device information
Pages visited on our website
This information helps us understand how visitors use our website and improve performance.
2. How We Use Your Information
We use your information to:
Respond to enquiries and booking requests
Provide cleaning services
Communicate with you regarding appointments or quotes
Improve our website and services
Comply with legal and regulatory obligations
We do not sell or rent your personal information to third parties.
3. Legal Basis for Processing (UK GDPR)
We process personal data based on:
Your consent when you submit a form or contact us
Performance of a contract or service request
Legitimate business interests
Legal obligations
4. How We Store and Protect Your Data
We take appropriate technical and organisational measures to protect your personal information, including:
Secure servers and encrypted connections (SSL)
Restricted access to stored data
Secure email and form handling via SMTP
We retain personal data only for as long as necessary to fulfil its purpose or meet legal requirements.
5. Sharing Your Information
We may share your data only when necessary with:
Service providers who assist in delivering our services (e.g. email or hosting providers)
Legal or regulatory authorities if required by law
All third parties are required to respect the security of your data.
6. Cookies
Our website may use cookies to:
Improve website functionality
Analyse website traffic
Enhance user experience
You can manage or disable cookies through your browser settings.
7. Your Data Protection Rights
Under UK data protection laws, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to data processing
Withdraw consent at any time
To exercise these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites such as WhatsApp. We are not responsible for the privacy practices of external sites.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us.
